Shipping Policy
Last Updated: March 27, 2026
Welcome to Abhir Online! This policy is here to give you all the details about our shipping and delivery processes. By placing an order with us, you agree to these terms. We aim for clarity and fairness every step of the way.
Important Note on Pricing: The shipping prices listed below are estimates based on the time this policy was created and are subject to change without notice. The final cost for your order is calculated via API at checkout based on your specific destination and order details.
1. Order Processing Time
- Our Promise: We work hard to process and prepare your order within 3 to 5 business days. Our commitment, however, is to prepare your orders promptly and on the same day.
- Faster Dispatch: To get your order out the door as quickly as possible, if it's prepared by 9:00 PM (21:00), we'll aim to dispatch it to the carrier that same business day. We'll even do a special check for you if you contact customer service for urgent requests!
- Handover to Carrier: We don't wait for carrier pickups. We proactively deliver your package to their sorting center ourselves multiple times a day, which can save 2-3 days off the standard process.
2. Domestic Shipping (Within Saudi Arabia)
Here’s a detailed breakdown of your domestic shipping options. All costs and delivery times are estimates.
A. Standard Domestic Shipping
- Estimated Delivery: 2-7 business days.
- Costs*:
- SMSA: 29.5 for the first 15 kg, plus 2 for each additional 1 kg.
- DHL Express: 32 for the first 10 kg, plus 2 for each additional 0.5 kg.
- AyMakan: 29 for the first 5 kg, plus 3.45 for each additional 1 kg (based on actual or volumetric weight).
- Aramex: 29 for the first 15 kg, plus 3 for each additional 1 kg.
- Subul: Specific costs available at checkout.
B. Redbox Smart Lockers (13 SAR*)
- Holding Period: Your package is held free of charge for 48 hours. After that, a fee of 2.5 per day is charged for a maximum of 5 days. After 5 days, the package may be returned to us, and reshipping fees will apply.
- Supported Cities: For full city coverage, please visit: https://redboxsa.com
C. Free Local Shipping
- The Deal: Enjoy free standard shipping for all domestic orders totaling 299 or more.
Qualifying Carriers: This offer applies to shipments via Redbox Smart Lockers, SMSA, AyMakan, Aramex, Subul, and DHL Express.
3. International Shipping
We're proud to offer international shipping, but please be aware of a few important details.
Important Note on International Fees (DDU):
All international orders are DDU (Delivered Duty Unpaid). This means you, the customer, are responsible for paying any import duties, customs fees, and taxes in your country. These charges are not included in your checkout total. Failure to pay these fees may result in your package being delayed, returned to us, or abandoned.
A. SMSA International Shipping (Primarily GCC Countries)
- Estimated Delivery: 5-15 business days.
- Costs*:
- Kuwait: 62 for the first 2 kg, plus 16 for each additional 1 kg.
- Bahrain: 54 for the first 2 kg, plus 41 for each additional 1 kg.
- Oman: 135 for the first 2 kg, plus 35 for each additional 1 kg.
- Qatar: 115 for the first 2 kg, plus 36 for each additional 1 kg.
- UAE: 55 for the first 2 kg, plus 14 for each additional 1 kg.
B. DHL Express & Aramex International
- Costs: These are calculated automatically at checkout based on your specific destination and order details.
International Shipping: Guide for a Perfect Delivery
Shipping across borders requires a little extra teamwork! To avoid delivery failures or customs delays, please follow these essential steps:
- Email Registration: Register First! We highly recommend registering with your email before buying. This ensures you get all your purchase info and tracking updates instantly.
- Full Legal Name; Your Official Name: Please enter your full name exactly as printed on your National ID or Passport (First, Second, and Family name).
Address Accuracy: To avoid delivery failure, provide your address strictly in this line-by-line format:
Line 1: Country
Line 2: City
Line 3: District / Neighborhood
Line 4: Street Name
Line 5: Home / House Description (Building name, Villa/Apartment number)
Postal Code: Mandatory Postal Address Code.
Mandatory Tax Identification (UK & EU Only):
- If your destination is the United Kingdom (UK) or any European Union (EU) country, providing the Consignee’s Tax Number (VAT/EORI/Personal Tax ID) is a mandatory legal requirement.
- Strict Operational Rule: The shipping Air Waybill (AWB) cannot proceed and will not be issued until this information is provided. Your order will remain on hold.
Proactive Tracking: Monitor your tracking number and provide any documents requested by local customs.
- Valid Contact:Stay Reachable: Provide a mobile number (we love WhatsApp) so the carrier can reach you easily. (Know Your Local Laws: Before ordering, please double-check that your items are allowed in your country).
- Compliance & Liability: Ensure items are permitted under your country’s local laws.
- Legal Declaration: Abhir Online is not liable for shipments seized, destroyed, or returned by customs due to local legal restrictions. In such cases, shipping fees are non-refundable, and product refunds are only issued if the item returns safely to our warehouse, minus all return fees and taxes.
Friendly Reminder: Abhir Online cannot be held liable if a shipment is seized or
returned by customs due to local laws. In these cases, shipping fees are non-
refundable, and any product refund depends on the item returning safely to us
(minus return costs).
4. Returns and Exchanges
For a full rundown of our return and exchange process, please see our Cancellation, Return, and Exchange Policy. Here are the key points regarding shipping:
- Domestic Free Shipping: If a return makes your order value fall below the free shipping threshold, the original shipping cost will be deducted from your refund.
- International Returns: We do not accept returns or exchanges for international orders unless the item is confirmed damaged, defective, or incorrect due to our error.
5. Responsibility for Shipments
- Our Responsibility: We ensure your order is prepared correctly and handed over to the carrier safely.
- Carrier's Responsibility: Once your package is with the carrier, they are responsible for its journey, delivery time, and condition. While we'll help you with claims, we are not liable for delays, damages, or losses once it leaves our hands.
6. Reporting Lost or Damaged Shipments
- Lost Shipments: A shipment is considered lost if tracking has not updated for 7 consecutive days beyond the estimated delivery window or if the carrier officially declares it lost. If this happens, please notify our customer service within 7 days of the estimated delivery date or last tracking update. We will assist you in filing a claim with the carrier.
- Damaged Shipments: You must inspect your package immediately upon delivery. Any damage must be reported to our customer service within 48 hours of receiving it. You must also provide clear photos of the damaged item and packaging, and keep all original packaging for the claim process.
* Shipping is priced with most shipping companies through automated linking and the shipping value is presented to the customer upon completion of the order and after determining the address and choosing the shipping company.
** The store does not receive a fee for the shipping service, and pays the packaging fees, preparation of shipments and the cost of delivering orders to the shipping companies' sorting center.
*** Current prices may change from time to time without prior notice due to their association with shipping companies. Always check prices when the order is completed.